A
Accessibility
Wheelchairs are available upon request, based on availability. Please see Elevators below for access to upper levels.
Assisted Listening Devices
Assisted listening devices are available upon request from the Box Office in the Main Lobby. A valid driver’s license will be requested as a deposit for the equipment.
ATM
ATM is located in the Main lobby next to the Box Office.
Animals
Trained service animals are welcome to accompany guests inside the facility. If special accommodations are required, please contact us at 812-435-5770. Guests bringing in service animals may not take up additional seats, unless a ticket has been purchased for the adjacent seat. Please contact our Box Office regarding your specific service animal.
Alcohol Policy
Indiana State Law prohibits alcohol sales to anyone under the age of 21, therefore guests will be required to show identification and proof of age when purchasing alcohol. Please remember that it is illegal to drive under the influence. As an alternative, Uber and Lyft are available for safe transport from the facility.
Audio/Visual
Our preferred Audio/Visual vendor is Bravo Media. You may bring your own provider or equipment without fee. Please contact your Event Manager for further assistance.
B
Box Office
The Old National Events Plaza Ticket Office is open 2 hours prior to door time for ticketed theatre events. All Old National Events Plaza tickets are available for purchase at the Ford Center Ticket Office. The Ford Center Ticket Office is open Monday - Friday, 12 pm -5 pm.
*Holidays and special circumstances may affect these hours.
Bag Policy
All purses and bags entering the venue must be no larger than 12"x 6" x 12".
All bags are subject to search. Guests will be required to return prohibited items to their vehicle or discard prior to entry. See Prohibited Items for detail.
Balloons/ Confetti
Helium balloons, glitter and confetti are not permitted at Old National Events Plaza. Non-helium balloons are permitted. A clean up fee may apply. Violation of this policy will result in a fine.
C
Concessions
A variety of concession options are available at most public events. Outside food and beverage are not permitted into the venue.
Catering
For menus visit - Plan > Old National Events Plaza Catering
For more information please call 812-435-5770 ext 301
Camera Policy
The permitted use of cameras varies by event. However, cameras with professional lenses, detachable lenses or detachable flashes are prohibited from the theatre. Use of video cameras, audio recording devices, and digital cameras in video mode are strictly prohibited. Use of any of these items may results in confiscation or possible ejection from the facility. These are general rules and can be overridden based on the request of a certain attraction or promoter.
Cell Phone Policy
As a courtesy to all patrons, please turn your device to silent during the event.
Credit Card Policy
We accept all major credit cards. An ATM is located in the Aiken Theatre Lobby for your convenience.
Cancellation/Postponed Events
Please contact the point of purchase regarding refund policies for cancelled events. Cancellations and postponements will be announced via our social media platforms and email.
D
Defibrillator
Defibrillators (AEDs) are located at the receptionist desk in the Aiken Theatre Lobby.
Directions
Please use 715 Locust St Evansville, IN 47708 when using a GPS device.
E
Entrances
For events in Aiken Theatre, entry will be permitted at the Main Lobby on Locust St and the Skywalk from DoubleTree Hotel. Patrons must proceed through security check points before entry is permitted. All other events may permit the use of additional entry points.
Elevators/Escalators
In compliance with ADA, an elevator is accessible to all levels of the Old National Events Plaza. Escalators are provided for the Ballroom only.
Electronic Cigarettes
Old National Events Plaza is a smoke free environment. The use of electronic cigarettes is prohibited inside of the facility.
Ejection
Violation of any of Old National Events Plaza policies and procedures may result in ejection from the facility.
F
First Aid
Emergency personnel are on-site for most events. Please contact the nearest staff member, volunteer, or security personnel, if you are in need of assistance. For emergencies, please dial 911, if EMS is not present.
Fire Arms/Weapons
Fire Arms and Weapons are strictly prohibited at Old National Events Plaza.
G
Guest Conduct
The following actions are grounds for dismissal:
• Possession of Illegal or unauthorized items inside the facility
• Unacceptable or indecent dress
• Public drunkenness
• Use of illegal substances or drugs
• Failure to obey or follow smoking policies
• Underage drinking
• Entering or attempting to enter any “off-limits” areas
• Participating in a fight
• Verbally abusing, threatening or intimidating any guests or employees
• The throwing of any objects or projectiles in seating areas, on stage or any other areas
Glitter
Glitter is not permitted at Old National Events Plaza. Violation of this policy will result in a fine.
Group Ticketing
Some events offer group sales discounts, for more information please contact the Box Office at 812.437.8300
H
Hours
Normal business hours are 8:30am-5pm Monday through Friday. Please note, hours of operation may fluctuate. Please call ahead to confirm 812.435.5770.
Hotels
The DoubleTree is conveniently located across the street from the Old National Events Plaza. Old National Events Plaza is accessible from the hotel via the skywalk on Level 2. For other accommodations, please visit: https://www.visitevansville.com/accommodations
I
Inclement Weather Policy
In the event of inclement weather, please remain inside your meeting space and away from any doors or windows. Remain calm and follow directions from administration and emergency personal.
K
Know Before You Go
Know Before You Go information will be shared on social media and an email will be sent to the ticket purchaser provided email address.
L
Lost & Found
Lost and Found items are logged with the Receptionist at the Main Entrance. If you have lost an item, please call 812.435.5770.
Lost Tickets
Reach out to the Box Office at 812.437.8300 to inquire about a resolution
Lyft
Lyft drivers are available for our area.
M
Media
For media inquiries, please contact marketing@oldnationaleventsplaza.com
Metal Detectors
Patrons may be subject to metal detection prior to entry for public events.
N
Nursing Room
If needed, please speak with the nearest staff member, and we will be happy to assist.
No Re-entry
Once a patron has entered the theatre for an event, they are not permitted to exit and re-enter the facility for security reasons.
P
Parking
Old National Events Plaza's main lot offers 1100 free spaces adjacent to the facility. ADA accessible parking is available in our main lot facing 9th Street. Limited ADA accessible parking is available on a first come first served basis in front of the venue along Locust Street.
Prohibited Items
• Cameras with detachable lenses
• Video cameras or audio recorders
• Weapons of any kind (Guns, Knives, etc.)
• Computers, Laptops, or Tablets
• Outside food or beverage
• Cans, bottles, coolers, or similar containers
• Laser pens, or laser products
• Noise makers
• Backpacks, large bags, sealed packages of any kind
• Fireworks or any incendiary device
• Animals
• Large umbrellas
• Banners, signs or flags
• Balloons
• Any other items deemed unacceptable by the Old National Events Plaza
Police
Old National Events Plaza employs off-duty Vanderburgh County Sheriffs Deputies for events.
Policies & Procedures
All patrons are subject to security screening, bag checks, metal detector walkthroughs and additional pat downs prior to entering events. Please see our Security Policy.
Q
Questions
If you have questions, please call 812.435.5770.
R
Room Capacities
Please speak with your Sales Manager/Event Manager for specific room capacities.
Re-Entry
Once a patron has entered the theatre for an event, they are not permitted to exit and re-enter the facility for security reasons.
S
Security
For the safety of our guests, security is present for all public events.
Smoking
Old National Events Plaza is a smoke free facility. Smoking is permitted 25ft away from the facility.
Shipping/Receiving
Items will be accepted for upcoming events beginning 3 days prior to the event. Secure storage is not guaranteed.
T
Ticketing Information
Tickets can be purchased at www.ticketmaster.com on desktop or mobile device on TM app. Tickets are available at the Old National Events Plaza Box Office 2 hours prior to event doors opening. All Old National Events Plaza tickets are available for purchase at the Ford Center Ticket Office Monday - Friday, 12 pm - 5 pm.
Tours
To schedule a site tour, please contact the Sales Department at 812.437.8313
U
Umbrellas
Small umbrellas are permitted but are subject to security search. Over sized umbrellas will not be permitted.
Ushers
To assist guests, ushers are present for theatre events.
Uber
Drivers are available for our area.
V
Vendors
For specific event inquiries, please contact the Operations Department 812.437.5770.
W
Will Call
Will Call Hours:
Tickets purchased through TM will be ready for pickup one hour prior to showtime (subject to change per show). For specific Will Call information, please call the box office day of show 812.437.8300.
Will Call Location:
Will Call is located in the Atrium of the Old National Events Plaza. For specific Will Call information, please call the box office day of show 812.437.8300.
Requirements for Picking up Tickets from Will Call:
A photo ID of the person who placed the order is required to pick up tickets. It is also helpful to present the credit card used for payment, however, this is not required. If someone other than the ticket purchaser is picking up tickets, prior arrangements will need to be made either with TM or the Box Office.
Accepted Payment Methods: Master Card, Visa, American Express, Traveler’s Check, Discover. Personal Checks are accepted 14 business days prior to the event.
Wheelchairs
Wheelchairs are available upon request, based on availability.
Wi-Fi
Complimentary Wi-Fi is available throughout the facility.
Weapons
Weapons, or any item that may be used as a weapon, are strictly prohibited at Old National Events Plaza.