Additional Information
ADA Accessible Seating
The Old National Events Plaza reserves seating for guests with visual and mobility impairments. To ensure we provide the best service, contact our box office directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is requested, contact our box office directly at least 72 hours prior to the start of the event.
All ADA / accessible seating locations will provide a clear viewing of shows and events. All accessible seating positions will be exclusively reserved for guests who are wheelchair users or have severe physical limitations. Accessible seating is available on a first come first serve basis.
Assistive Listening Devices (ALD)
Assistive Listening Devices are available at the Box Office located in our main lobby. These listening devices amplify information broadcast through our in-house sound system; they do not necessarily provide play-by-play service to a live event. To ensure we provide the best service, contact our box office team directly to discuss and identify any needs and/or concerns you may have.
Automatic Doors
Automatic doors are located at each entry point of the facility.
Companion Seats
Up to three additional seats may be purchased for companions of attendees who purchase an ADA accessible seat.
Drop-Off & Pick-Up
Drop off and pick up is located in front of the main entry along Locust Street, and offers ramp access at several points.
Elevator
Per state fire code, wheelchairs and walkers are not permitted on the elevator in the Aiken Theatre lobby. If tickets are purchased on the upper levels, we will relocate your seating to the main level. An elevator is also available within our convention space for access to the Ballrooms, located across from the Locust meeting rooms.
Emergency Evacuation Procedures
Staff at Old National Events Plaza are trained to assist guests in emergency and evacuation procedures. Upon arrival, please identify at least two emergency exits closest to you. In an emergency, please remain calm and follow the instructions of staff and/or public safety officers.
Fire Alarms
Emergency warning systems are equipped with both audible and visual strobe alarms.
Interpreters
The Old National Events Plaza will provide interpreters to assist hearing impaired guests. Requests for interpreters must be provided at least thirty (30) days prior to the event by contacting our Box Office.
Parking
ADA accessible parking is available in our main lot at the corner of Locust and 9th Street. Limited ADA accessible parking is available along Locust Street on a first come, first served basis.
Restrooms
All restrooms are equipped with ADA accessible stalls and fixtures.
Restrooms are located in the following areas:
- On levels 1 and 3 of the Aiken Theatre
- Across from Locust B on level 1
- Across from Ballroom D on level 2
- Outside of Exhibit Hall A and B
Service Animals
Trained service animals are permitted in the Old National Events Plaza. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.
Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. Additional seating can be purchased if necessary.
Temporary Disabilities
Please contact our Box Office to make arrangements if you have a temporary disability or injury and need assistance attending an event.
Please contact us at least 72 hours prior to the start of the event.
Please provide the following information when calling:
- Event Name
- Date
- Section, Row and Seat
Wheelchairs
Old National Events Plaza offers wheelchair assistance for events within the venue. Please request assistance at our front desk upon arrival. A limited number of wheelchairs are available on a first come first served basis. Guests are asked to locate a seat during the event and request a wheelchair return during intermissions. Staff are here to assist you, but will not remain with you for the duration of the event.