A-Z Guide

Admission

All guests entering Old National Events Plaza must have a valid event ticket to gain admission. For most events, children under 2 years of age may enter Old National Events Plaza free of charge, providing that he/she sits on the lap of a parent or guardian. Guests 2 and older must have a ticket to enter the Old National Events Plaza. Some events may have additional age policy/restrictions enforced by the tenant. Guests should retain their ticket stub or mobile ticket in order to verify proper seat location. Please sit only in your own seat, as designated by the ticket, to avoid inconvenience to others.
Re‐Entry to Old National Events Plaza is prohibited.

Advanced Tickets

The Ford Center Ticket Office is located on Main Street, on the North side of the arena. Ticket office hours are 12:00pm to 5:00pm CST, Monday - Friday. The ticket office phone number is (812) 422‐1515. The Ticket Office sells tickets to the Ford Center, Victory Theatre, and Old National Events Plaza.

Old National Events Plaza Ticket Office is located off Locust Street. Old National Events Plaza Ticket Office is only open day of show starting at 3:00pm.

Tickets can be purchased online at Ticketmaster.com. The venue cannot access online tickets purchased from any other online ticketing platform besides Ticketmaster.com.

Ticket Will Call Policy‐ Tickets may be picked up at the Will Call window beginning two hours prior to the event. The customer must present photo ID of ticket purchaser. Tickets will only be released to the person whose name was provided with the ticket order.

Pre-sales are available online only during the pre-sale period.

Children's Ticket Policy‐ Children ages 2 and over are required to have a ticket for admission, with the exception of select children's shows that require tickets based on specific tour policies. Some shows do enforce an age restriction policy. Please call the Ford Center Ticket Office at 812‐422‐1515 for specific show policy questions.

Alcohol Policy

Alcohol is sold to guests 21 years of age and older. Proper identification must be shown by all alcohol purchasers to obtain a ID Wristband. There is a two (2) drink maximum per purchase per person. Bars will be shut down 30 min prior to the scheduled end of the event.

Animals

Animals are not permitted in Old National Events Plaza, with the exception of trained service dogs. If you have any further questions please contact (812) 422-1515.

Assisted Listening Devices

RF-style assisted listening devices and sign language interpretation services are available by making advance arrangements with Old National Events Plaza at least one week prior to a scheduled event. For more information, call (812) 422-1515.

Audio Recording

Audio recording devices are not permitted inside Old National Events Plaza.

Automated External Defibrillator

An AED is a device used to administer an electric shock through the chest wall of the heart. A built-in computer assesses the patient’s heart rhythm, judges whether defibrillation is needed and then administers the shock. Audible and/or visual prompts guide the user through the process. An AED machine is located at the Old National Events Plaza receptionist desk in the lobby. These portable models allow non-medical people to respond to a medical emergency where defibrillation is required.

Bag/Purse Policy

All bags and purses entering Old National Events Plaza clear or not must be no larger than 12" x 6" x 12" and are subject to search prior to entering the venue.

Banners and Signs

8 1/2 x 11 Signs are permitted providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They must not be hung or fastened anywhere in the building or in any way that obstructs another guest’s view. Signs cannot contain lights. For special events including concerts, any additional sign policies are determined by the show or building tenants.

Camera and Video Policy

Video Recorders, Tape Recorders, and Digital Cameras with recording capabilities are prohibited any time during an event. Old National Events Plaza reserves the right to examine and prohibit use of any cameras that its personnel deems unacceptable.

Any tripod or other photography equipment may not be used or placed in any area of the building without a building issued media credential.

For special events including concerts, the video policies are determined by the show or building tenants. Cameras with detachable lenses are not permitted at any time during special events.

Cancellation and Postponed Events

If an event at Old National Events Plaza is postponed, your ticket for the original date will be valid for the postponed event without any need of replacing the original ticket. If an event is cancelled, refunds will be available at the point of purchase. We cannot access any ticket information for orders purchased on a 3rd party website. We can only access ticket account information for tickets purchased at the Ford Center Ticket Office and Ticketmaster.com. We can only refund tickets for a cancelled event that were purchased at the Ford Center Ticket Office or Ticketmaster.com. Please reach out to your point of purchase for next steps.

Check- In Services

Old National Events Plaza cannot be held liable for prohibited items such as: Bags larger than accepted size, outside food & beverage, coolers, containers, or weapons of any kind. Such prohibited items must be returned to the patron’s vehicle or disposed of prior to entering the arena. The venue will not hold items.

Concession Stands/Food & Beverage

Concessions will be available at most events. Old National Events Plaza provides various items such as hotdogs, pretzels, nachos, chips, candy, soda, water, mixed drinks, beer, and wine.

Container Policy

For the safety of our guests; bottles, ice chests, thermoses, containers of any kind, or any items that are potentially harmful are prohibited and will not be allowed into Old National Events Plaza.

Disability Services

Assistive Listening Devices
Assistive listening devices are available free of charge. Please contact the Ticket Office prior to show day to inform the staff you will need a device ready. A valid driver’s license is required for check out. You may retrieve identification when the unit is returned.

Drinking Fountains
Drinking fountains throughout Old National Events Plaza are accessible to those with disabilities. The drinking fountains are located near restrooms.

Elevators
Two sets of public elevators make all levels of Old National Events Plaza accessible. One set is located in the back of the Aiken Theatre lobby. The second set allows access to the upstairs ballroom. Escalators are provided for the Ballroom only.

Emergency Evacuation Procedures
Crowd management personnel at Old National Events Plaza have been trained in emergency procedures and will assist guests with disabilities in the event of an evacuation. Visual and audible alarms are located throughout the building in the event of an emergency.

Entrances & Parking
All entrances located on Locust Street are ADA accessible. Parking for disabled guests is available on a first come, first serve basis at Old National Events Plaza and the Civic Center. The vehicle must display a disabled parking placard or license plate.

First Aid Assistance
First aid assistance is available by finding your nearest Old National Events Plaza staff member.

Restrooms
All public restrooms are accessible for our guests with disabilities.

Seating Options
Old National Events Plaza offers accessible seating throughout the theatre. Seats are sold with one companion seat. Exceptions may be granted through the Ford Center ticket office, space permitting. For more information, please contact a Ford Center box office representative with any concerns or questions.

Service Dogs
Service Dogs are welcome inside the building but must remain on a leash or in a harness at all times. If you intend to bring a service dog into the building, please notify your ticket representative at the time of purchase. They can help find the best seating accommodation.

Sign Interpreters
Old National Events Plaza can provide sign language interpretation for guests with hearing disabilities. Requests for this service should be received at least two weeks prior to the event and approved by the performer. For details, please call the administrative offices at 812-422-8000

Door Opening Times

For most events, doors open one (1) hour prior to the announced start time of the event.

Drinking Fountains

There are drinking fountains located by each set of bathrooms throughout Old National Events Plaza

Ejection/Guest Removal

Old National Events Plaza reserves the right to eject guests whose behavior is against our policy, the event's policy, unruly, and/or illegal. If you observe a guest behaving in such a manner, please notify the nearest Old National Events Plaza staff member. Once a guest has been ejected from the venue, they will not be allowed re-entry for the event.

Emergencies and Evacuations

Old National Events Plaza is committed to providing the highest standard of safety and security for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at the theatre or surrounding areas that might affect the venue operation. In the case of an emergency, please follow the instructions of the theatre staff, and if an evacuation is needed, proceed to the nearest exit and out of the building.

Old National Events Plaza personnel have been trained to assist in emergency situations. Visual and audible alarms are located throughout the building for use in the event of an emergency.

Elevators

Two sets of public elevators make all levels of Old National Events Plaza accessible. One set is located in the back of the Aiken Theatre lobby. The second set allows access to the upstairs ballroom. Escalators are provided for the Ballroom only.

Fan Code of Conduct/Guest Conduct Policy

Use of profanity or unacceptable language of any type.

Possession of illegal or unauthorized items inside Old National Events Plaza.

Unacceptable or indecent dress.

Failure to obey or follow Old National Events Plaza smoking policies.

Use of illegal substances or drugs; Public drunkenness.

Entering or attempting to enter any "restricted" areas such as playing surface, stage area, or backstage.

Participating in a fight.

Verbally abusing, threatening or intimidating other guests or theatre employees.

The throwing of any objects or projectiles in seating areas, from balconies, ramps, stairwells or any other areas.

First Aid

Patrons in need of emergency first aid should contact the nearest Old National Events Plaza employee for assistance.

Guest Services

Guests that have comments, questions or concerns during an event at Old National Events Plaza are strongly encouraged to locate an employee prior to exiting the facility. If an incident occurs while visiting the Old National Events Plaza, please speak with a member of the venue management team on duty.

Hotels

The DoubleTree is conveniently located across the street from the Old National Events Plaza. Old National Events Plaza is accessible from the hotel via the skywalk on Level 2. For other accommodations, please visit: https://www.exploreevansville.com/stay/

Lost and Found

All lost and found items are taken to the VenuWorks administrative office (located at the Ford Center) at the conclusion of each event. Each item is tagged with the event and the location of where the item was found. You can contact the main office at (812) 422-8000 to inquire about lost items. Items will only be held for (30) days.

Merchandise

During special events you may purchase souvenirs, t-shirts, and other novelties from merchandise stands

Outside Vending

The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written Old National Events Plaza authorization is strictly prohibited.

Parking

Parking Information

Downtown Evansville features ample parking. The lot behind the Civic Center contains more than 1,100 parking spaces, which will be free during events at the Old National Events Plaza. Additional parking garages are available located at Third St., Sycamore St., Double Tree by Hilton, Deaconess Clinic, Fifth Third Bank, and Old National Bank. Paid parking in the City-owned garages will be available during events at the Old National Events Plaza. The Deaconess Clinic Parking Lot has 200 spaces and is located right behind the Ford Center between 5th and 6th Street. Entry is on Locust Street.

Old National Events Plaza is conveniently located only four blocks from the METS transfer terminal. Finding parking and getting to and from an event at the Old National Events Plaza in Downtown Evansville should not pose any undue problems for guests.

Payment Options

Old National Events Plaza is a cashless venue. Visa, American Express, Discover, and MasterCard are accepted at Old National Events Plaza merchandise stands, ticket office, and concession stands. Apple Pay, Google Pay, and After Pay are accepted at the concession stands. Checks and cash are not accepted.

Prohibited Items

Cameras with detachable lenses
Computers/ Laptops
Outside food or beverage
Cans, bottles, coolers, or other similar containers
Video Camera or audio Recorders
Laser pens or laser products
Noise Makers
Weapons of any kind
Any bag larger than 12" x 6" x 12"
Fireworks or any incendiary device
*Animals
Large Umbrellas
Flag poles or any support frames for banners/signs
Balloons
Selfie Sticks
Any other items deemed unacceptable by Old National Events Plaza.
No re-entry permitted. Old National Events Plaza is a non-smoking facility.

*Service Dogs are welcome inside the building but must remain on a leash or in a harness at all times. If you intend to bring a service dog into the building, please notify your ticket representative at the time of purchase. They can help find the best seating accommodation.

Old National Events Plaza cannot be held liable for prohibited items such as: Bags larger than accepted size, outside food & beverage, coolers, containers, or weapons of any kind. Such prohibited items must be returned to the patron’s vehicle or disposed of prior to entering the arena. The venue will not hold items.

Projectiles

The throwing of objects inside and outside of Old National Events Plaza is strictly prohibited. Patrons caught doing so are subject to ejection from the venue.

Public Telephones

There are no public telephones available at Old National Events Plaza. If a guest has an emergency and needs to place a call, please see the nearest Old National Events Plaza staff member and ask for assistance.

Re-Entry

Old National Events Plaza has a no re-entry policy during events. Guests will not be allowed to leave during an event and re-enter during the same event. A new ticket must be purchased to re-enter the building.

Restrooms

All restrooms are ADA compliant.

Signs and Banners

Smoking

Smoking inside Old National Events Plaza is strictly prohibited. Any guest caught smoking inside the venue is subject to ejection.

Strollers

Strollers are not permitted in the aisles of the orchestra, Grand Tier, or balcony. Guests can check with their nearest usher for assistance in storing them closer to their seat. Old National Events Plaza is not responsible for any lost, stolen or damaged strollers.

Ticket Office

The Ford Center Ticket Office is located on Main Street, on the North side of the arena. Ticket office hours are 12:00pm to 5:00pm CST, Monday - Friday. The ticket office phone number is (812) 422‐1515. The Ticket Office sells tickets to the Ford Center, Victory Theatre, and Old National Events Plaza.

Old National Events Plaza Ticket Office is located off Locust Street. Old National Events Plaza Ticket Office is only open on the day of show starting at 3:00pm.

Online tickets can be purchased on Ticketmaster.com. The venue cannot access online tickets purchased from any other online ticketing platform besides Ticketmaster.com.

Ticket Will Call Policy‐ Tickets may be picked up at the Will Call window beginning two hours prior to the event. The customer must present photo ID and credit card used to purchase the tickets. Tickets will only be released to the person whose name was provided with the ticket order.

Pre-sales are available online only during the pre-sale period.

Children's Ticket Policy‐ Children ages 2 and over are required to have a ticket for admission, with the exception of select children's shows that require tickets based on specific tour policies. Some shows do enforce an age restriction policy. Please call the Ford Center Ticket Office at 812‐422‐1515 for specific show policy questions

Ticket Scalping‐ The resale of tickets is not permitted on the premises. Please note that only tickets purchased at the Ford Center Ticket Office or through Ticketmaster will be honored. All others may be asked to leave or purchase new tickets, if available.

Umbrellas

Small personal umbrellas are permitted inside Old National Events Plaza, but we ask that you keep them folded up and put them away while inside the theater.

Wheelchairs

ADA Seating Ticketing:

ADA and Wheelchair accessible seating is available, based on availability. Companion seats are available (based on availability) for purchase with each ADA seat purchased. The Victory Theatre will attempt to reasonably accommodate any concern in regard to patrons with disabilities. ADA Tickets can be purchased at the Ford Center ticket office or by calling 812)-422-1515 . When purchasing tickets for an event held at the Victory Theatre, please ensure your seats are located in an area that will appropriately meet your needs. Make sure to notify your ticket seller if the ADA seat needs to be removed for a wheelchair or left in place. Please call the ticket office at (812)-422-1515 for more information.

Parking, Drop-off, & Entrances:

All entrances located on Locust Street are ADA accessible. Parking for disabled guests is available on a first come, first serve basis at Old National Events Plaza and the Civic Center. The vehicle must display a disabled parking placard or license plate.