Accessibility Services
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Accessibility Services

This guide is intended to highlight some of the features available at Old National Events Plaza for guests with disabilities. If you need assistance during an event, you may contact the nearest staff member. Old National Events Plaza will attempt to reasonably accommodate any concern with regards to our guests with disabilities.


The Old National Events Plaza reserves seating for guests with visual and mobility impairments. Please contact our box office directly to purchase ADA seating.

All accessible seating locations will provide a clear viewing of shows and events.
Accessible seating is available on a first come first serve basis.

Assistive Listening Devices

Assistive listening devices are available free of charge. Please contact the Ticket Office prior to show day to inform the staff you will need a device ready. A valid driver’s license is required for check out. You may retrieve identification when the unit is returned.

Drinking Fountains

Drinking fountains throughout Old National Events Plaza are accessible to those with disabilities. The drinking fountains are located near restrooms.

Elevators

Two sets of public elevators make all levels of Old National Events Plaza accessible. One set is located in the back of the Aiken Theatre lobby. The second set allows access to the upstairs ballroom. Escalators are provided for the Ballroom only.

Emergency Evacuation Procedures

Crowd management personnel at Old National Events Plaza have been trained in emergency procedures and will assist guests with disabilities in the event of an evacuation. Visual and audible alarms are located throughout the building in the event of an emergency.

Entrances & Parking

All entrances are ADA accessible. Parking for disabled guests is available on a first come, first serve basis at Old National Events Plaza and the Civic Center. The vehicle must display a disabled parking placard or license plate.

First Aid Assistance

First aid assistance is available by finding the nearest Old National Events Plaza employee for assistance.

Restrooms

All public restrooms are accessible for our guests with disabilities.

Seating Options

Old National Events Plaza offers accessible seating in the theater. Seats are sold with one companion seat. Exceptions may be granted through the Ford Center ticket office, space permitting. For more information please contact a Ford Center box office representative with any concerns or questions.

Service Dogs

Service Dogs are welcome inside the building but must remain on a leash or in a harness at all times. If you intend to bring a service dog into the building, please notify your ticket representative at the time of purchase. They can help find the best seating accommodation.

Sign Interpreters

Old National Events Plaza can provide sign language interpretation for guests with hearing disabilities. Requests for this service should be received at least two weeks prior to the event and approved by the performer. For details, please call the administrative offices at 812-422-8000

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